Over-the-phone estimates are strictly guidelines of the price range for services; they should only be used to gauge the level of the stylist you see. A different approach may be determined necessary upon an in-person consultation to achieve your desired look.
All services are a la carte. You will receive an estimate of the cost of services to be performed after your consultation and prior to any work. In the event you do not receive an estimate please communicate this with your stylist – ask questions! Your experience with your stylist depends on you!
As our guest, your time is very important to us. To that end, we strive to stay on schedule throughout the day. We encourage you to arrive 10 minutes prior to your appointment time; this will allow you time to relax and indulge in your favorite beverage.
As professionals we will never compromise your experience by rushing through your appointment. To that end, please note: Late arrivals may result in the need to reschedule your services. Late fees equal to half of the service amount may be applied. We appreciate your understanding!
Although we understand life does happen, at the end of the day we are a team of professionals.
As a courtesy to our clients, we will send an appointment reminder 24-48 hours before your appointment time. We require a 24-hour cancellation notice for all reservations.
We reserve the right to request a 50% service cost deposit for any appointment 2 or more hours long, as well as for any client with a history of last-minute cancellations.
No-shows will be required to pay in full when booking any future appointments.